Privacy Policy

Kemaih manages the information that we collect from you in accordance with all applicable privacy legislation. This Privacy Policy describes how Kemaih handles your personal data and sets out the rights and obligations that both you and Kemaih have in relation to your personal data. Country specific terms in Appendix A shall also apply to this Privacy Policy.

By accessing www, or our mobile application (together, the “Services”) you accept and agree to the terms and conditions of FixApa’s user agreement (“User Agreement”), and acknowledge that your personal data may be collected, used and disclosed in accordance with this Privacy Policy. Except for any terms that are defined in this Privacy Policy then all other defined terms shall have the same meaning as that defined in the User Agreement. Note that under FixApa’s terms and conditions of use, you must not use the Services if you are under 18 years old.

Kemaih may, from time to time, modify this Privacy Policy (and update the web page on which it is displayed). Kemaih will send notification of any material modification to your FixApa account and/or your registered email address. You should check that account regularly.

Kemaih collects personal data when you pre-register with FixApa. This includes your full name, email address and location. In circumstances where the below information is not provided to us, we may be unable to provide our services to you and carry out our contractual obligations with you.
Kemaih collects personal data when you register with FixApa. This includes:

        • your name, address, email address, phone number and other contact details;
        • your birth date and gender;
        • your credit card and account details;
        • your location and the location where you are interested in performing tasks; and
        • your occupation, work experience, resume, qualifications, education, post tasks, earn money preferences, skill set, interests and other information relevant for your fitness for tasks.

Kemaih may also receive and record the following information from your internet browser and computer, including through cookies and similar technologies when you use our Services:
You may set your browser or operating system to limit certain tracking or to decline cookies, but you may not be able to use certain features on the Services which require such cookies. Each browser and operating system is a little different, so please check your browser or operating system’s settings or help section to learn more about how to delete or disable cookies and tracking.

1. Collection of Your Personal Data

Information we collect directly from you

 We also give you the option of providing a photo or video to be associated with your FixApa User ID. If your personal details change, it is your responsibility to update your FixApa account with those changes, so that we can keep our records complete, accurate and up to date.

To enable us to improve our existing services and to create new service features, Kemaih collects information about the way you use our services, including the transactions you enter into on the Services, your feedback rating (including any references requested using our ‘Reference’ feature), the bids you make, the comments you post, and the transactions you enter into with our valued affiliate service providers.

Information we collect automatically when you use our Services

    • Computer and connection information such as statistics on page views, traffic to and from our Services, referral URL, IP address, unique device ID, browsing history and web log information;

    • Information about your use of our Services, including the date and time you visit our Services, the areas or pages that you visit, the amount of time you spend viewing or using the Services, the number of times you return to the Services, other clickstream or website usage information, and emails that you open, forward or click-through to our Services.

If you use a location-enabled FixApa service, we may collect and process information about your actual location (for example, GPS signals sent by your mobile device). We may also use a range of different technologies to confirm your location.

For more information on how we use cookies and other similar tracking technologies, please see the section on Cookies and Similar Technologies below.

Information we obtain from other sources

In addition to data collected from your submissions, we also receive data from certain third-parties, such as social media sites that you connect to your account (including Facebook, LinkedIn, Twitter and any other site you which you enable from time to time) as well as from identity verification service providers and other Kemaih group companies.

What other Services users can see about you

You are not anonymous to us when you log into the Services or post any content (including tasks, items to be supplied, bids, comments or feedback) on the Services or any associated forum.

When you:

    • use the Services to post a task or item to be supplied, or make a bid, or comment on a bid, or provide feedback on other users; or

    • otherwise communicate in a public forum on the Services,

your user ID and all the material that you post is visible to other FixApa users and is also publicly available to other internet users. We strongly encourage you to use caution and discretion when posting.

Kemaih does not in any way control and does not accept any responsibility or liability whatsoever for, the disclosure or use of personal data which is voluntarily posted by you in a publicly accessible area of the Services.

2. How We Use Your Personal Data
Kemaih may use the information we collect for the following purposes:

Identification and authentication

Legal ground(s) for use: We need to perform this function in order to allow you to access the services.

To protect Kemaih and the users of the Services

Legal ground(s) for use: It is in our (and users) legitimate interests to ensure that our Services is secure.

To customise the content and any advertising displayed on the Services and permit content on the Services (such as postings or third party advertisements) to be targeted, on an aggregate basis, to the users for whom it is most likely to be relevant

Legal ground(s) for use: It is in our legitimate interest to provide you with content and advertisements that are tailored to your interests.

To improve our services and develop new service features

Legal ground(s) for use: We need some of your personal data in order to provide the services to you; it is in our legitimate interests to provide you with the best possible services.

To provide, maintain and protect our Services and to verify the identity of authorised users of the Services.

Legal ground(s) for use: We need to perform this function in order to provide a safe and secure environment for our users and we have legitimate interests in protecting the integrity of the Services we offer.

Providing your information to a user with whom you have or had a contract facilitated by FixApa

Legal ground(s) for use: We need to use your personal data in this way to provide the services you request.

As required by law, an order of a court, tribunal or regulator or if Kemaih reasonably believes that the use or disclosure of the information is reasonably necessary for enforcement related activities

Legal ground(s) for use: On such occasions, we are required by law to process your personal data.

To ensure that Kemaih receives payment of the fees due to it

Legal ground(s) for use: We need to use your personal data in this way to fulfil a contract between you and us.

To contact you to inform you about promotions or upcoming changes or improvements to our services

Legal ground(s) for use: We only contact you for marketing purposes with your consent; we may contact you regarding changes in our services because it is in our legitimate interests to keep you informed about service changes that may affect you. See the section below for further detail about marketing.

To contact you to administer our User Agreement:

Legal ground(s) for use: for example, we may notify you of a breach, or action a request for a takedown notice in response to a claim of copyright infringement.**

To conduct research

Legal ground(s) for use: It is in our legitimate interests to improve the platform through user questionnaires and feedback requests via the platform.

To expand our user base

Legal ground(s) for use: It is in our legitimate interest to inform potential users about the Services we offer.

To develop our relationships with affiliate service providers and provide or arrange internal or external verification services obtained by you via the Services

Legal ground(s) for use: It is in our legitimate interests to engage service providers and verification services.

To generate data reports on an aggregated, non-personally identifiable basis, for both internal and third-party use, but subject to any applicable laws (for example, we may show advertisers or investors trends relating to the general use of FixApa’s services); and

Legal ground(s) for use: It is in our legitimate interests (and the interests of our partners and affiliates) to understand how you and other users engage with our services.

Your contact information may also be used for accounting, invoicing and billing purposes, marketing purposes, by third-party service providers to Kemaih, and to respond to any enquiry you make

Legal ground(s) for use: It is in our legitimate interests to engage service providers to assist us in delivering the services you request.

When you contact Kemaih, we may keep a record of the communication(s) between you and Kemaih to help resolve any issues you might have.

Legal ground(s) for use: We retain information when we are required to do so by law and because it is in our legitimate interests to protect our legal rights.

If another user (s) of the Services already have your userID (or other information identifying you), and you have chosen to upload a photo or other personal information to your FixApa account, we may show those user(s) that personal information; and

Legal ground(s) for use: We display your photo to other users who have your userID only with your consent, which you supply by uploading your photo.

Our Services allow you to review your experience dealing with others on the Services, who may in turn leave reviews about you. We compile these reviews to provide an aggregate rating for each user, which will publicly appear along with your profile. Please be aware that other users may rely on this rating when deciding whether to engage with you.

3. Cookies and Similar Technologies
FixApa uses cookies and similar tracking technologies for a number of purposes including to access your information when you sign in, keep track of your preferences, direct specific content to you, report on FixApa’s user base, and to improve FixApa’s services. We also use cookies or anonymous identifiers when you interact with our affiliate service providers (for example, when you integrate your FixApa account with your Facebook profile) and as further described below.

We use the following types of cookies and similar technologies:

Strictly Necessary Cookies
We use cookies and similar technologies that are necessary for the operation of our Services. This includes technologies that allow you access to our website, services, mobile app or that are required to identify irregular site behaviour, prevent fraudulent activity and improve security, or that allow you to make use of our functions such as saved search or similar functions;

If you change the settings on your internet browser to block or restrict cookies (including cookies associated with FixApa’s services), or to indicate when a cookie is being set by FixApa, the FixApa Services may not work as intended. You should remember that, while you may still be able to use the Services if your cookies are disabled, our services may not function properly on your device and you may not be able to take advantage of certain FixApa features.

Functionality Cookies
We use cookies and similar technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign in to our website, keeping you signed in as you browse or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our website and mobile app.

Performance Analytics Cookies
We use cookies and similar technologies to assess the performance of our Services. We use this information to analyse and help us understand how you and other visitors use our Services so we can improve the content or layout of our Services. We also use this information to track the number of our visitors and analyse the popularity of the features we offer.

Advertising Cookies
We may use first-party or third-party cookies and similar technologies to deliver content, including ads relevant to your interests. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.

You may reject first-party advertising cookies and similar technologies through your browser settings (as described below). To learn more about the use of cookies or other technologies to deliver more relevant advertising and to control or opt-out of the collection and use of the data by these third party tools, visit here.

Browser and System Controls
If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available here, and you can manage your Google accounts here.

4. How We Share Your Personal Data
Kemaih may disclose the information we collect from you as follows:

    • Kemaih Affiliates. We may share your personal data with our affiliated companies.

    • Service Providers. We share your personal data with third-party service providers that provide business, verification, professional or technical support functions for us, help us operate our business and the services, or administer activities on our behalf.

    • Other Third Parties. We may share your personal data with other third parties who participate in Kemaih marketing initiatives, as authorised by you, and with consultants, advisors and analytics providers as necessary to measure and improve the services we provide to you.

    • Legal Matters & Safety. We may share your personal data to respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted or required by law. We may also share your personal data if we believe there has been a violation of our terms, our rights, or the rights of any third party.

    • Sale or Transfer of Business or Assets. In the event that we, or any of our businesses, are sold or disposed of, whether, by merger, sale of assets or otherwise, or in the event of insolvency, bankruptcy or receivership, your personal data may be one of the assets sold or merged in connection with the transaction.

    • With Your Permission. We may share your personal data with any other third party with your consent or as necessary to deliver a service you requested.

Your account is protected by a password for your privacy and security. We will take all reasonable steps to protect the information we hold about you from unauthorized access, use and disclosure, however, we cannot guarantee the absolute security of that information, or that our systems will be completely free from third party interception or are incorruptible from viruses. We cannot and do not guarantee that information you send from your computer to us over the Internet will be protected by any form of encryption (encoding software). In light of this, we cannot and do not ensure or warrant the security or privacy of your personal information, including payment and account details. You transmit your personal information to us at your own risk. You are entirely responsible for maintaining the security of your passwords and/or account information.

5. Third Parties
The Services may contain links to third party websites including the networks of our valued affiliate service providers, advertisers, and PayPal, or make available services obtained from third parties, including verification services by third-party verification providers. If you follow a link to any of these websites, for instance, PayPal payment system, or use any services obtained from third-party service providers via the Services that require you to provide personal data directly to such third parties (for instance third-party verification providers), note that they have their own privacy policies. If you use our Services to link to another site or use a service obtained from a third-party service provider via the Services, you will be subject to that site’s or third party’s terms and conditions of use, privacy policy and security statement. We strongly encourage you to view these before disclosing any of your personal information on such sites. Airtasker does not control, and does not accept any responsibility or liability for, the privacy policy of, and use of personal information by, any party other than Kemaih, including any user of the Site, the operators of any website to which the Site links, or third-party service providers to whom you directly provide your personal information (including sensitive information if relevant) to.

6. International Transfers
When you use the Services, some of your personal data may be transferred to other Kemaih group companies. We take steps to ensure your personal data is safe and secure when transferring it outside of your country of residence. 

7. Marketing
When you register on the Services you may be given the opportunity to elect (“opt-in”) to receive updates on our latest services, news and special offers, and those of our valued affiliate service providers (“Marketing Material”), via your FixApa account, personal e-mail address, post or telephone. If you conclude a transaction on the Services, you may also be given the opportunity to opt- in to receive Marketing Material from Kemaih and our valued affiliate service providers.

Once you are opt-in to receive Marketing Material, You may, at any time, opt-out of receiving Marketing Material. To opt-out go to the ‘Manage Account’ link on the Services, choose ‘Settings’, then ‘Alerts’ and update your preferences. You can also click on the “unsubscribe” link in any email containing Marketing Material that we send you, or you can request an opt-out by emailing Kemaih using the contact information provided on the Services. If you no longer consent to receive Marketing Material then you must opt-out in one of these ways.

Kemaih may contact you as the result of a referral by another user of the Services who have provided us with contact information, such as your name and email address. The use of contact information received in connection with a referral will be governed by this Privacy Policy. You may, at any time, opt-out of Kemaih’s referral system by emailing Kemaih using the contact information provided on the Services.

8. Administrative Communications
Kemaih reserves the right to send you administrative and account-related messages even if you opt-out of receiving marketing communications. If you close down your FixApa account, we will cease all communications to you.

9. Your Rights and Choices
We will allow you, at any time, to access, edit, update, restrict processing and/ or delete the personal data that we hold about you or to receive a copy of it in a portable format by contacting us here. Where we process your personal data with your consent, you may withdraw it at any time. You also have a right to object to processing based on legitimate interests or These rights may be limited in some circumstances, for example, if:

    • We are legally permitted or required to deny you access to, and/ or to retain, the information because we are subject to a legal requirement or have a compelling legitimate interest; or

    • You make a request that is unreasonably repetitive, requires Kemaih to make a disproportionate effort, risks the privacy of others, or there are other valid reasons why we cannot comply.

We need to prevent information in our systems from being accidentally or maliciously destroyed. This means that, where you delete information from our services, residual copies of that information on our active servers, as well as any corresponding information on our back-up systems, may not be immediately deleted.

If you have concerns about how we handle your personal information or require further information, please email Kemaih using the contact form provided on the Services. If you have unresolved complaints, you have the right to complain to a data protection authority.

We retain your personal data for as long as is necessary with regard to the purposes for which it was collected or lawfully further processed, or for as long as may be necessary in light of our legal obligations or in order to allow us to pursue, defend or exercise legal claims.


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Kemaih Sdn Bhd, a Malaysian-registered company is the owner of FixApa, an online marketplace offering a wide range of freelance services by local gigsters to businesses and potential clients.

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