Community and Posting Guidelines

Gigster Guidelines

We’re passionate about connecting people ready to work with people who need work done. As FixApa continues to grow it’s important that the community we are building follows guidelines that reflect our values and standards of behaviour. We work hard to enforce these guidelines so that we can maintain our authenticity and transparency so that everyone has an enjoyable experience.

FixApa is here to help facilitate a reliable, safe and successful environment and is here to help resolve issues should they arise. In return, we ask for your cooperation and timely response to the FixApa Team. If you suspect a member has violated any Community Guidelines, please report it to Kemaih ASAP. Use the Report as Inappropriate feature located within the task or comments section, or go to Contact Us.

This document will continue to change as we grow and continue to think about what’s best for the FixApa community.

Kemaih takes breaches of the Community Guidelines seriously. If our team receives reports that you have breached any of the Guidelines below, we may take action to remove any content, Posted Task or Offer You have submitted to the FixApa Service or cancel or suspend Your account and/or any Task Contracts.



1. Publicly sharing private information

To maintain the integrity and authenticity of Kemaih, our members can only share private contact information once an offer is accepted via private messages.

To protect your safety and security, private contact details or 3rd party links are not allowed to be shared in any public areas of the site including any comments and attachments. This includes, but is not limited to, business websites, Facebook, LinkedIn, Twitter, personal emails, phone numbers, addresses or personal websites.

2. Unacceptable behaviours

Community is at the heart of what we do at Kemaih. Courtesy, mutual respect and seeing things from another person’s perspective is essential. At Kemaih, we do not tolerate the following negative behaviours against other members of the FixApa Community or Kemaih Staff:

2.1 Hatred or violence

Comments or actions that promote hatred or violence against specific groups or people including any representatives of Kemaih, will not be tolerated. Racist content or behaviour to incite racism is also not permitted.

2.2 Discrimination

Comments that are derogatory towards any members of the community, or contain vulgarities used in the context of a personal attack/insult, will not be tolerated.

2.3 Harassment

Actions or comments that may cause distress or jeopardise other members of the community are not allowed. This may include persistent disturbance, torment, intimidation or communication aimed at influencing other member’s offers, all of which are strictly not allowed.

2.4 Illegal behaviours

Kemaih has a zero-tolerance policy to any illegal behaviours including theft, vandalism and any unlawful activity such as the use of drugs or weapons.

2.5 Trolling

Tasks and comments that are deemed to be trolling or inappropriate are prohibited. Comments that are considered to be off-topic or inflammatory in nature to invoke other members in the community are also not allowed.

3. Unsupported practices

At Kemaih, we’re committed to bringing communities together however, this requires your support and cooperation. We do not support the following activities within our FixApa community, as it jeopardises the creation of a fair, transparent and trustworthy environment:

3.1 Fraudulent FixApa reviews

Trust is crucial on FixApa, therefore creating or requesting fraudulent reviews for your FixApa profile is not supported. This two-way system holds everyone accountable for their own actions and behaviours. Maintaining our integrity, authenticity, honesty, and transparency is critical to our FixApa community.

3.2 Artificially improving public profile

Completion Rates measure how reliable and committed you are to the tasks you post or are assigned to. Artificially improving your public profile, including the manipulation of Completion Rates, is not supported by FixApa as it jeopardises the creation of a fair and trustworthy system.

3.3 Discussion forum

FixApa is a marketplace for outsourcing short-term tasks and not a forum for discussions. Members of the community use the FixApa platform to get things done and don’t like reading through comments that aren’t helpful for their task.

Comments that don’t ask for or give more information about an offer or the task are considered off-topic. Gigsters should only comment to ask for more task information or to clarify their own offer. Questers should only comment to give more task information or ask for information about a Gigster and their offer.

3.4 Harvesting member information

Harvesting member contact details is the process of obtaining lists of contact details. This is not supported by FixApa and you should not make an offer/post a task of any such kind.

3.5 Lead generation

Lead generation is the initiation of consumer interest or inquiry into products or services of a particular business. This includes posts about campaigns that involve cold calling, email blasts, contacting key decision-makers, prequalifying them, and introducing services where appropriate. This is not supported by FixApa and you should not make an offer on any such tasks.

3.6 No alcohol-based Tasks

Alcohol-related tasks regarding the supply or sale of alcohol are strictly prohibited on FixApa. You should not make an offer on tasks that request for any alcoholic beverage to be sold or delivered to the Quester from any location. This includes such tasks that ask for delivery of online purchased alcohol, purchases from liquor stores on someone’s behalf, or purchase of alcohol outside of stores.

4. Pricing and payments

To ensure a safe and rewarding environment for all members of the FixApa community, it’s important to understand how pricing and payments work.

4.1 Offer prices

Offers placed must be totalled to the full amount per task. Offers must not be hourly, unit, or quote based. Partial quotes mentioning further negotiation of prices off the platform are also not supported.

4.2 FixApa Payment Account

Cash payments are not supported on the FixApa platform. To ensure that you get paid for a task the FixApa Payment Account securely holds the task funds until you mark the task as complete.

4.3 Accurate banking details

To ensure a seamless transition of funds, please ensure your banking details are up to date in your Payment Settings.

5. Accountability and your reputation

You remain accountable for both your behaviour on the FixApa platform and the provision and outcome of each task you are assigned to. Your responsibilities include:

5.1 Fulfilment of task requirements

Gigsters are expected to provide the services as agreed with the Quester.

5.2 Managing other Fixers involved

The Gigster assigned to the task is responsible for the actions of any Gigster they arrange to assist them in providing the services agreed with the Quester. If the Gigster assigned chooses to subcontract others to perform the services agreed with the Quester, the Gigster must gain the Quester’s consent. The Gigster assigned to the task must also ensure that all Gigsters assisting them to have a FixApa’s user account.

For tasks completed in-person, you must attend to check that the task requirements are met even if you requested other Gigsters to assist with the task.

5.3 The experience you provide for other members

Gigsters must not repetitively provide poor experiences for other members of the FixApa. We remind you that where Kemaih receives reports that you have breached any of these Guidelines, we may take action to remove any content, or cancel or suspend your account and/or any Task Contracts.

6. Account eligibility

We know you’re eager to set up an account and get started on FixApa, but we need you to make sure you qualify for the below:

6.1 18 years or older:

All members of the FixApa Community must be 18 years or older. This is a legal requirement as people under the age of 18 are not able to enter a legal contract with Kemaih. Kemaih reserves the right to request proof of age should this be necessary.

6.2 Legal working rights:

All Gigsters must be legally entitled to perform the task. To maintain the highest standards in our FixApa Community, we seek to avoid situations that may cause legal risks to any of our members.

6.3 No duplicate accounts

Members of the FixApa Community may only have a single, active account on the platform. As your account reflects your reputation in the marketplace and represents your skills and abilities, any duplicate accounts attempting to disguise a member’s history will be removed immediately. This means that all content posted by additional accounts will be removed and any associated task contracts will be cancelled.

7. Account administration

Now that you understand a little more about FixApa, we have some important information regarding accounts.

7.1 No account transfers

Your account is your responsibility and you must maintain control of it. It must not be transferred to another person as your account and reviews reflect your skills and abilities.

7.2 No duplicate accounts

Members may only have a single, active account on the platform. As your account reflects your reputation in the marketplace and represents your skills and abilities, any duplicate accounts attempting to disguise a member’s history will be removed immediately

7.3 Cooperating with other members for the FixApa Community and Kemaih Staff

Where members of the FixApa Community or Kemaih Staff reach out to request information, both Gigsters and Questers are required to respond within a reasonable timeframe.

8. Identity on FixApa

Kemaih is committed to building a community platform that is a positive and safe environment for all. This commitment is grounded in the principles of transparency and respect. To help foster trust in the community, all members are required to have a profile photo and name that accurately identifies them.

Fake/ miscellaneous photos & names are not permitted on the FixApa Platform. Members that do not have an accurate profile photo or name that meets Kemaih standards will be asked to change their details.

FixApa profile standards

8.1 Name

Your real name as confirmed by your identification documents (IC, driver’s licence etc).

8.2 Profile photo

A clear front-on profile photo of members face, so it’s easy recognisable other members.


 

Task Posting Guidelines

The Kemaih marketplace helps you get more done. To create a safe, respectful and rewarding environment, we need you to follow the Guidelines below:

A. Tasks must be legal

To ensure a safe and secure experience for all our members, all tasks posted must be legal. Soliciting, inducing or encouraging illegal acts are strictly prohibited. Scams are also not tolerated on FixApa and will be removed.

B. Prohibited items list

Tasks must not relate to weapons or unlawful activity, which may result in the furtherance of a crime. Any requests relating to drugs, including prescription drugs or drug paraphernalia is prohibited. Not only may these activities have serious legal ramifications, but they are also against the spirit and values of FixApa.

C. No escort or adult services

Escort, adult services and massage tasks are strictly prohibited on FixApa. This includes tasks or comments which are obscene or sexually explicit in nature. Whilst we are pushing boundaries and helping to reimagine the future of employment, we draw the line here.

D. Clear scope, time and budget required

To help get your tasks completed, it’s important that your task has a clear scope, time and budget.

          • Scope:
            The task description should clearly, and thoroughly, state what it is that you need to be done. Adding as much information as possible helps the Fixer understand expectations.

          • Time:
            Does the task need to be completed on a specific day or can it be flexible with the Fixer? If specific, mention in the task description.

          • Budget: 
            Setting a fair price for the amount of time and effort required for the task is crucial. FixApa does not endorse low pricing of tasks and a task may be moderated if found to be.

These help Gigsters to know whether they have the skills and availability to complete your task. It will also help avoid any misunderstandings about expectations along the way.

E. Task-based posts

The FixApa marketplace is a task-based platform that encourages you to outsource all the weird and quirky things you might need to be done on any given day. However, there are a few types of tasks that are not supported to maintain the integrity of the platform.

          • Tasks that are deceitful in nature are not allowed. This includes but is not limited to requesting fake business reviews, social media likes and follows.

          • Academic activities and assignment based tasks are strictly prohibited. This includes but is not limited to completing an assignment, test or course on someone’s behalf. Additionally, academic assistance in the form of proofreading, editing, planning, structuring, referencing and giving feedback on someone else’s academic work is also not supported.

          • We also don’t allow tasks that request quotes for work to be done outside of FixApa Platform.

          • Tasks that require someone to be nude, topless or wear clothing like lingerie, swimwear and gym wear are not supported.

          • Tasks that involve investigating or gathering information on an individual or business without their knowledge and consent are not supported. Debt collection tasks are also not supported.

          • Tasks that ask for someone to withdraw cash, buy gift cards, vouchers for the Quester or to send money to the Quester via methods like direct bank transfers or PayPal are not supported.

F. No advertising

We support businesses outsourcing tasks on FixApa to help their business grow, however, FixApa is not a platform for business advertisements, nor a job board for permanent job ads. FixApa is also not a platform for any requests to be employed.

G: No alcohol-related Tasks

Alcohol-related tasks regarding the supply or sale of alcohol are strictly prohibited on FixApa. The sale of alcohol includes any of the following:

        1. Barter or exchange
        2. Offer, agree or attempt to sell
        3. Expose, send, forward or deliver for sale
        4. Cause or permit to be sold or offered for sale.

The supply of alcohol includes to dispose of or deliver.

Towards:

In Partnership with:

Ecosystem Partner:

Program Partner:

Kemaih Sdn Bhd, a Malaysian-registered company is the owner of FixApa, an online marketplace offering a wide range of freelance services by local gigsters to businesses and potential clients.

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